Red Pepper from Madagascar

Shipping and Return Policy

Shipping Information:

1. Shipping Method: We offer reliable shipping services to ensure your Pink Salt products reach you in excellent condition. You can choose from various shipping options during the checkout process.

2. Processing Time: Orders are typically processed within 1-3 business days after payment confirmation. Please allow additional time during peak seasons.

3. Shipping Duration: Shipping times may vary depending on your location and chosen shipping method. You will receive a tracking number to monitor the status of your shipment.

4. International Shipping: We offer international shipping options, and shipping costs and delivery times may vary depending on your destination.

5. Shipping Fees: Shipping fees are calculated based on the weight and destination of your order. You can view the shipping cost during the checkout process.

Return Policy:

We strive to provide you with the highest quality Pink Salt products. However, we understand that there may be instances where you need to return an item. Please review our return policy below:

1. Eligibility for Returns: You may only return Pink Salt products if the packaging is damaged upon delivery. To be eligible for a return, you must provide clear photographic evidence of the damaged packaging within 7 days of receiving your order.

2. Return Process: To initiate a return, please contact our customer support team at [contact email/phone number]. Provide them with the following information:

   • Your order number
   • Clear pictures of the damaged packaging

   Our team will assess your request and provide further instructions on how to proceed with the return.

3. Return Shipping: If your return request is approved, we will provide you with a return shipping label. Please package the damaged item securely and affix the label to the package.

4. Refunds and Replacements: Upon receiving and inspecting the returned item, we will process your refund or send you a replacement, depending on your preference and product availability.

5. Refund Timeline: Refunds will be issued using the original payment method. Please allow 5-10 business days for the refund to reflect in your account, depending on your bank or payment provider.

6. Expiry Information: Our Pink Salt products have no expiry date as they are natural and will not spoil. You can enjoy their benefits for an extended period.